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Terms & Conditions

General Terms & Conditions

Before our technician begins any work, please review and familiarize yourself with our Terms & Conditions. Your agreement to have our technician begin work means that you accept all the terms and conditions set out on this page.

Non-Refundable Diagnostic Fee

A non-refundable fee, known as the “Diagnostic Fee,” will be charged for all non-warranty visits to the customer’s location, whether residential or commercial. The diagnostic fee will be communicated to you before our visit. This fee covers the costs incurred for travel and the diagnostic services provided by a Baku Appliance Repair and Maintenance LLC technician. 

By accepting the Service, you agree to: 

  • Pay the diagnostic fee in full regardless of whether Baku Appliance Repair and Maintenance LLC carries out the repairs,

  • If you decide to go ahead with the repairs or replacements suggested by Baku Appliance Repair and Maintenance LLC, the diagnostic fee will be deducted from the total cost.

Estimate

The approximate cost of parts and services required to repair your appliance is detailed in the price quote. By accepting the service, you agree to the Terms of the Quote and the scope of work. If necessary, the price includes sales tax.

Limited Warranty

We guarantee that the repairs, parts, and services provided by us will be free from defects in material and workmanship for ninety (90) days from the date of receipt of the part or the date of repair or service, as applicable. If you discover a defect within these 90 days, please notify us promptly in writing. Our liability for defective parts or workmanship is limited, at our discretion, to replacing the faulty parts or workmanship or refunding the amount paid by you for the service and parts. All warranty claims are subject to inspection and approval by us.

These warranties do not apply to: 

  • Repair or replacement of appliances used for commercial or industrial purposes, 

  • Cosmetic or non-functional parts, including glass, trim, handles, panels, shelving, tanks, tubs, baskets, structural parts, doors, door linings and shelves,

  • Water lines supplying water to any appliance, whether they have been replaced or recommended for replacement by us, 

  • Repairs to any appliance that has been moved by us from its original place of repair or installation,

  • Repairing appliances for which the manufacturer no longer produces replacement parts. 

Additionally, we are not obligated to honor any warranty unless you have paid all amounts due under the applicable Price Quote.

Limitation of Damages

Baku Appliance Repair and Maintenance LLC aims to provide high-quality service, and in the rare event that issues arise, we want to ensure our customers are informed about our liability. While we strive to maintain the utmost care and professionalism, we cannot be held liable for special, incidental, indirect, or consequential damages resulting from a breach of warranty, breach of contract, negligence, or any other legal theory related to our agreement. Our liability for damages is limited to the amount paid by the Customer. 

Entire Agreement

This Agreement, comprising these General Terms & Conditions and each service order, serves as the complete and comprehensive understanding between Baku Appliance Repair and Maintenance LLC and the Customer. It supersedes all prior or contemporary agreements or representations, whether written or oral.

The Law

If we are a company based in the United States: The laws of the state of Texas (without reference to its conflict of laws principles) apply to your use of the website and these conditions. We control the website from within the United States. However, you can get access to the website from other places around the world. Although, these places may have different laws from the laws of the state of Texas, by using the website you agree that the laws of the state of Texas will apply to everything relating to you using the website and you agree to keep to these laws. We have the right to take you to court in the country and state that you live in.

These Terms of Use May Change

These Terms of Use are current as of the effective date set forth above. Baku Appliance Repair and Maintenance LLC reserves the right to change these Terms of Use from time to time consistent with applicable laws and principles, with or without notice to you. These changes will be effective as of the date we post the revised version on this site. Your continued use of this site after we have posted the revised Terms of Use constitutes your agreement to be bound by the revised Terms of Use. If at any time you choose not to accept these Terms of Use, you should not use this site. These Terms of Use, and any rights granted hereunder, may not be transferred or assigned by you, but may be assigned by us without consent or restriction.

Waiver of Damages When Moving Appliance

Please be aware of the potential risks involved in moving appliances, which may result in damage to the appliance or surrounding areas such as flooring, cabinetry, and countertops. While the technician is not required to move the appliance, if they choose to do so, you agree to release both the technician and Baku Appliance Repair and Maintenance LLC from any liability for any damage that may occur during the relocation.

Waiver of Damages When Working with Water

By allowing the technician to start work, you agree not to hold the technician or Baku Appliance Repair and Maintenance LLC responsible for any damages or liabilities resulting from leaks or flooding caused by appliances connected to the plumbing system, unless there is clear and proven negligence. You also waive the right to make any claims against them in such cases.

Waiver of Damages from Failed Cooling Equipment

Please be aware that repairing refrigeration equipment involves dealing with complex components that can fail without warning, leading to potential risks such as food spoilage, discomfort, inconvenience, and financial loss in commercial settings. By opting for our service to repair your equipment, you agree to assume these risks and release Baku Appliance Repair and Maintenance LLC, its agents, and employees from any resulting harm. Once the technician starts working, you explicitly waive the right to make any claims.

Waiver of Damages from Lifting Glass Cooktop

By allowing the technician to start work, you understand and accept the risk that the glass or ceramic cooktop surface may break when lifted to access the components below due to the strong adhesive securing it. While the technician will be careful, you agree that neither the technician nor Baku Appliance Repair and Maintenance LLC is responsible for any breakage. You promise not to hold Baku Appliance Repair and Maintenance LLC, its agents, or employees liable for any such risks and waive the right to make any claims regarding this matter.

SMS Communications

By providing your mobile number, you consent to receive SMS communications from Baku Appliance Repair and Maintenance LLC.

These messages may include, but are not limited to:

  • Appointment confirmations and reminders,

  • Updates on technician arrival times,

  • Notifications for confirming or rescheduling appointments,

  • Real-time updates during service appointments,

  • Quotes and invoices, depending on your preference,

  • Informational messages regarding our services,

  • Promotions, coupons, discounts, and special offers

Message and data rates may apply. You can opt out of receiving SMS communications at any time by replying "STOP" to any message.

 

For any questions regarding SMS communications, please contact us at info@bakuappliance.com.

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